Housing, garage and hardstanding rents

Your housing, garage or hardstanding rent is due every Monday for the week ahead. You can pay weekly or monthly, in advance.

Pay your Housing and garage rent

Direct Debit

The easiest way to pay your rent is by Direct Debit.

You can choose to pay either on the:

  • 1st
  • 8th
  • 15th
  • 25th

To start paying by Direct Debit you will need to:

You can also pick up the form in person from Contact Harlow at the Civic Centre

If you have more than one Direct Debit, these can be paid from different bank accounts.

For example, a tenant could have a Direct Debit to pay their rent from their bank account, whilst another family member could pay the tenant’s Careline Direct Debit from a different bank account. 

Online

You can pay your rent online using most debit and credit cards.

Pay your Housing and garage rent online

Phone

You can use our 24 hour automated telephone payment line to pay your rent. 

You need to call: 01279 446600

Standing order

To start paying by standing order you will need to

You can also pick up the form in person from Contact Harlow at the Civic Centre

After the standing order has been set up on your rent account, you should then manage this, making sure payments are for the correct amount and paid on time by your bank.

If you would like to make a payment using your bank's telephone internet banking please contact us to find out our bank details.

Post

You can pay your rent by post using a cheque.

To pay by cheque, you need to:

  • make your cheque payable to Harlow Council
  • write your rent card reference on the back of the cheque
  • send your cheque to Housing Services, Civic Centre, The Water Gardens, Harlow CM20 1WG

Post-dated cheques are not accepted. 

In person

You can pay your rent in cash (as well as cheque or credit/debit card) at Contact Harlow. You should keep the receipt safe for future reference.

Please do not send cash through the post.

Rent statements

We will write to you every year to let you know the amount of rent you need to pay.

If we change your rent, we will give you four weeks’ notice in writing.

You will also receive a rent statement for housing every quarter showing your payments and balance.

Statements for separate garages or hardstandings are not sent out, however you a can request a rent statement from Contact Harlow.

Responsibility for paying

You must pay your rent on time, whichever method of payment you choose.

If you are joint tenants, you are both responsible, for paying the whole rent. This means that if one tenant does not pay any rent, we can demand the full payment from the other tenant.

If you are a Council tenant and your garage or hardstanding is included in your Council tenancy, then you will not receive a separate garage or hardstanding rent card - payment is included in your housing rent.

If your garage or hardstanding is not included in your Council tenancy or you are not a Council tenant, you will receive a separate rent card.

Housing Benefit does not normally cover garage or hardstanding rent, unless the garage or hardstanding is included in the tenancy.