We monitor our performance to make sure we are providing the best possible services.

One of the ways we monitor how we perform is through the use of national performance indicators.

The government requires all councils to collect data on areas such as waste, planning, benefits and housing.

We regularly compare our performance against other councils, celebrate areas of good performance and provide a challenge to areas where we are not performing so well.

  • Joint Finance and Performance Reports
    Monitor how well the Council is doing in providing its services against its Corporate Plan. 
  • Performance Management Framework (pdf)
    Explains the steps used in the process of managing performance, as well as listing the tools available for staff and Councillors to assist them in carrying out these steps well. The framework also provides further detail on the specific roles, responsibilities and mechanisms for performance within Harlow Council.