Help if you are homeless

If you are currently homeless or you think you might lose your home in the next 8 weeks, it’s important that you contact us as soon as possible.

The easiest way to contact us about your homelessness is to fill out our online homelessness assessment form.

Homelessness assessment form

If you are currently homeless or you think you might become homeless in the next 10 days, you should contact us by phoning 01279 446655.

You can also visit us at the Civic Centre. We are open Monday to Friday 9-4.45pm.

If you phone or contact us in person, you will still need to use the online form to get a case reference and access your case online.

What happens next

Once you have submitted the form, one of our Housing Officers will contact you to see how we can help you.

We don’t have a duty to help everyone. To get help from us, you must qualify under immigration rules.  If you live permanently in the UK, you will be eligible for help.

If you are eligible for help, we will create a personal housing plan for you.

The aim of the plan is to help you keep your home or find alternative accommodation. This does not have to be council housing and could be a private rented tenancy.

You will be able to log in to your homelessness case account online to access your plan

We will only arrange emergency housing if you are legally homeless and have a priority need

We will work with you for:

  • up to 8 weeks if you're threatened with homelessness
  • a further 8 weeks if you become homeless

We will help for longer than 8 weeks if you've been given a section 21 notice and are still facing homelessness when the notice period ends.

If you're still homeless after 8 weeks, we will make a final decision on whether you qualify for longer-term housing.

You won't qualify unless you: